Cartoon from your photosYour story, starring you
Personal song giftAbout your person, with their name
Telegram stickersYour family as a sticker pack
Calendar 202712 scenes of the year starring you
Vision board 2027A moodboard and video with you1. Which services
These terms apply to all Milodia services: cartoon, song, Telegram stickers, calendar and wish map, and other personal gifts. All of them are personal digital products: we make them from your photos, story and wishes, and they cannot be sold to anyone else.
2. Before payment
The request is free. Until you have paid for the order, you can cancel it at any time - you don't have to pay anything. For a cartoon, the character sketches are free too.
3. After payment
Generation costs are non-refundable. If you cancel the order or are not happy with something, the cost of generation already done (characters, frames, animation, voice-over, music, stickers, calendar pages) is not refunded: this money has already been paid to the generation services for your order. Only the part of the payment that has not yet been spent can be refunded, minus the fee (section 6).
After the finished result is delivered (film, song, sticker pack, calendar files), no refund is given.
We inform you of these terms before payment; by paying, you expressly agree to them (Article 14 of the Law of Georgia on Consumer Rights Protection No. 1455).
4. Cartoon: stages
Until the scene plan is approved - we refund the payment minus the cost of generation already done and the fee (section 6).
After the scene plan is approved and before the film is delivered - we refund the part of the payment not yet spent on generation, but no more than 50%: the rest covers the work already done (script, scenes, voice-over).
After the finished film is delivered, the order includes 2 free revisions (music, titles, minor changes).
To make sure you are happy with the result, before payment you receive and approve the character sketches free of charge, and before animation - the scene plan.
5. When we refund your money
If we did not deliver the order within the agreed time through our fault - at your choice, we refund the full payment or agree on a new deadline.
If we refused the order ourselves for our own reasons - we refund the full payment at any stage; if this happens before animation starts (for other services - before generation starts), minus the fees (section 6).
If we refused because the materials or plot violate the law or the rights of other people (section 6 of the offer) - the rules of sections 3 and 4 apply: the cost of generation already done is not refunded.
If the payment went through twice or with a wrong amount - we refund the excess.
6. How we refund
By the same method used for payment (card or PayPal account), within 14 business days of your request. The payment system's fee is not refundable. If the order is cancelled before animation starts (for other services - before generation starts), the buyer pays all payment system fees (for the payment and for returning the money), no matter who cancelled: you or we. We deduct them from the refund amount. If you cancel the order later, you also pay the fee for returning the money. Payments and refunds are made in euros (EUR), so the amount in hryvnias or another currency of your card may differ due to the exchange rate; when the money appears on your card depends on your bank.
To request a refund, write to help@milodia.com or on Telegram @milodia_ua with your order number, the payment date and the reason.