Payment and delivery

1. When to pay

First, we draw the character sketches free of charge. Once you have approved them, the manager sends you the final amount and a payment link. Payment is 100% of the order price, and after that we get to work. If you have already chosen a format, you can also pay right away via the “or pay right away” link under the plan.

2. How to pay

Via PayPal or with a Visa or Mastercard card from any bank on the secure PayPal page (international payment service). A PayPal account is usually not required to pay by card (this depends on the country of the card).

Card details are entered only on the PayPal page and are processed by PayPal. We do not see or store them.

3. Currency

Prices on the website are shown in hryvnias, while payment is made in euros (EUR) at the website's exchange rate. You see the amount in euros on the payment page before confirming the payment, and that is the amount that will be charged. If the currency of your card or PayPal account is different (hryvnia, zloty, crowns), the conversion is made by your bank or PayPal at its own rate, and a fee for currency conversion or for a cross-border payment may be charged.

4. Confirmation

After payment, you receive a confirmation from us by email or in a messenger: what was ordered, the amount, the turnaround and the refund terms.

5. How you receive the film

The film is a digital file; there is no physical delivery. We send a download link via messenger or email within 48 hours of the characters being approved (express format - 1 day). The turnaround does not include time spent waiting for materials or approvals from you.

The link is valid for at least 30 days; if you lose the file, message us and we will send it again.

6. Payment questions

Write to help@milodia.com or on Telegram @milodia_ua - we reply every day 10:00-20:00 Tbilisi time (GMT+4).