Cartoon from your photosYour story, starring you
Personal song giftAbout your person, with their name
Telegram stickersYour family as a sticker pack
Calendar 202712 scenes of the year starring you
Vision board 2027A moodboard and video with you0. Who is responsible for your data
Data controller: Milodia (Georgia), ID number , address: . Contact: help@milodia.com.
1. What data we receive
Your name and contact details (messenger, phone or email), the content of your request or brief (story, names, facts, wishes), the photos and videos you send for creating the characters, and our correspondence about the order.
Technical data about visits to the website (cookies, device type, pages, referral source) - in anonymized form, via analytics tools.
Requests and briefs reach us via messenger or email. Shop orders, together with photos, are stored on our server, which only we have access to.
2. Your consent and guarantees
By submitting a request on the website, placing an order, writing to us on Telegram, Instagram or another messenger, or sending photos, you agree to this policy and to the processing of your data and materials within the scope described here. No separate checkbox or written consent is required for this.
By sending photos, you guarantee that you have the right to share them: the photos show you yourself; your child, and you are their father, mother or legal guardian; or other people who have agreed to the creation of a cartoon with their image. We accept photos of children only with the consent of a parent or legal guardian.
We do not verify who is shown in the photos and rely on your confirmation. You bear responsibility for any third-party claims regarding the photos, names and information you provide.
We may refuse to process materials or stop work if there is doubt about your right to them, or if the materials violate the law or the rights of other people.
3. Why we use it
We use photos only to fulfill your order. We use your data to contact you about the order, accept payment, re-send the finished film, resolve possible disputes and comply with legal requirements - and also, in anonymized form, to improve the service.
We do not add you to mailing lists without separate consent, and we never publish your photos.
We post the finished film (the version with the Milodia logo) on our website as an example of our work. Within a week of delivery we will ask whether you mind; if you do, we will remove it from the website. You can ask us to remove it at any time: help@milodia.com or Telegram @milodia_ua. We show the film to other customers in chats only with your permission.
4. Who else processes the materials
Data processors: the payment service PayPal - payment; website and server hosting; image, video and voice generation services used to create the characters, animation and voice-over; and messengers and email. Some of them may process data outside the EU and Georgia.
Payment is accepted by PayPal (international payment service). Card details are entered only on its page, are processed by PayPal and are not passed on to us; we receive only the payment status, amount and date, as well as the payer's name and email, which PayPal passes on.
We share with these services only what is needed for your order. They process data under their own rules, and we are not responsible for their actions. By sending materials, you agree to such transfer, including transfer abroad.
5. How long we keep data
We delete the original photos within 30 days after delivering the finished film. If there is an unresolved issue regarding the order (a refund, a dispute), the photos may be kept until it is resolved.
We keep order data and correspondence for 180 days - this is required by the payment service. The finished film is kept for as long as needed to re-send it and resolve possible disputes.
Photos sent via messenger or email remain in the chat history under that service's rules - you can delete them in your chat yourself.
6. Who we do NOT share data with
We do not sell your data or pass it on to third parties for advertising. The exceptions are the services listed in section 4, and cases where this is required by law or requested by authorized bodies.
7. Analytics and cookies
The website uses cookies, anonymized visit analytics and an advertising pixel (Meta) to evaluate advertising and website performance. These tools do not receive the content of your requests or photos. By using the website, you agree to this; you can disable cookies in your browser settings.
8. Security
We take reasonable measures to protect your data. However, no transmission over the internet, a messenger or email is completely secure, and we are not responsible for access to data through your devices, accounts or third-party services if we are not at fault.
9. Your rights
You can request access to your data, its correction or deletion by writing to help@milodia.com or on Telegram @milodia_ua. We respond within 30 days. For clients in the EU, these rights also apply under the General Data Protection Regulation (GDPR).
We may not delete data that we are required by law to keep or that is needed to resolve a dispute. If you ask us to delete the photos before the work is completed, the order cannot be fulfilled. If you cancel the order or are not happy with something, the money already spent on generation (characters, frames, animation, voice-over) is not refunded; the rest of the payment is handled according to the offer and the “Cancellation and refunds” page.
10. Changes to this policy
We may update this policy. The current version is on this page, and the date of the last update is shown at the top. By continuing to use the website or send materials after the changes, you agree to the new version.