Cartoon from your photosYour story, starring you
Personal song giftAbout your person, with their name
Telegram stickersYour family as a sticker pack
Calendar 202712 scenes of the year starring you
Vision board 2027A moodboard and video with you1. General provisions
This offer is a proposal to enter into an agreement for the production of a personal animated film on the terms set out below. Payment for the order constitutes acceptance of the offer. By paying, you confirm that you have read and accept this offer and the payment and refund terms.
Contractor: Milodia (Georgia), ID number . Contact: help@milodia.com, Telegram @milodia_ua.
2. The service
The Contractor creates a personal animated film based on the Customer's materials: photographs and the description of the story from the brief. Formats, length and price are as per the rates published on the website at the time of the order.
The film's characters are created in a stylized form based on the photos provided. The stylization is not a photographic copy; the degree of likeness is agreed at the sketch stage.
3. Ordering and timelines
Procedure: request or brief → free character sketches → payment → approval of the scene plan → production → delivery of the film. Animation does not begin until the Customer has approved the scene plan.
The standard turnaround is 48 hours from receipt of the complete brief and photographs. The express format takes 1 day, for an additional fee as per the rates. The turnaround does not include time spent waiting for materials or approvals from the Customer.
4. Prices and payment
The price is determined by the selected format and additional options as per the rates on the website. The final amount is fixed in correspondence before payment and does not change after that.
Payment is 100% of the price, usually after you have received and approved the character sketches free of charge (you can also pay right away via the “or pay right away” link under the plan). You can pay via PayPal or with a Visa or Mastercard card from any bank on the secure PayPal page (international payment service). The manager sends you the payment link.
Prices on the website are shown in hryvnias, while payment is made in euros (EUR) at the website's exchange rate: you see the amount in euros on the payment page before confirming the payment, and that is the amount that will be charged. If the currency of your card or PayPal account is different, the conversion is made by your bank or PayPal at its own rate, and a fee may be charged.
Card details are entered only on the PayPal page and are processed by PayPal - we do not see or store them. After payment, you receive a confirmation from us by email or in a messenger. Details are on the “Payment and delivery” page.
5. Rights and materials
The Customer guarantees that they have the right to use the photographs and materials provided, and that the persons depicted do not object to the creation of the film. The Customer bears responsibility for any violation of the rights of third parties.
The finished film is delivered to the Customer for personal, non-commercial use. The Contractor does not publish the Customer's photos and materials. The Contractor may post the finished film, in the version with the Milodia logo, on its website as a work sample; within a week of delivery it will ask whether the Customer minds and will remove the film at the Customer's request.
If the Customer provides their own music, they are responsible for the rights to it; for publication on social media, the Contractor additionally provides a version with music free from copyright holders' claims.
6. Limitations
The Contractor has the right to refuse an order if the materials or plot violate the law or the rights of third parties, or contain offensive content. In that case the payment is refunded under section 7: the cost of generation already done is not refunded.
7. Refunds
The refund terms are the same for all of the Contractor's services: cartoon, song, stickers, calendar and other personal gifts. These are personal digital products made individually from the Customer's materials. If the Customer cancels the order or is not happy with something, the cost of generation already done is not refunded - this money has already been paid to the generation services; only the unspent part of the payment is refunded, minus the fee. After the finished result is delivered, no refund is given. For a cartoon: before the scene plan is approved, the payment is refunded minus the cost of generation already done and the fee; after the scene plan is approved and before the film is delivered - the part of the payment not yet spent on generation, but no more than 50%; after the film is delivered, the order includes 2 free revisions.
Regardless of the stage, the full payment is refunded if the Contractor did not deliver the order within the agreed time or refused the order for its own reasons. If the Contractor refuses before animation starts (for other services - before generation starts), the payment system fees are deducted from the refund amount. If the refusal is due to violations described in section 6, the terms of that section apply.
The Customer receives this information before payment and, by paying, expressly agrees to it (Article 14 of the Law of Georgia on Consumer Rights Protection No. 1455).
Funds are returned by the same method used for payment (card or PayPal account) within 14 business days of the request; the payment system's fee is not refundable. If the order is cancelled before animation starts (for other services - before generation starts), the Customer pays all payment system fees (for the payment and for returning the money), no matter who cancelled, and they are deducted from the refund amount. If the Customer cancels the order later, the Customer also pays the fee for returning the money. Details are on the “Cancellation and refunds” page.
8. Claims and disputes
Please send any claims regarding an order to help@milodia.com first, including the order number - we respond within 14 days.
The agreement is governed by the law of Georgia. Disputes are resolved through negotiation and, if no agreement is reached, in accordance with the legislation of Georgia.